3D Miniature - Terms & Conditions

Please read the below terms and conditions carefully. Upon reviewing them and confirming your order you acknowledge that you agree to the following terms.

  1. As this is a custom-made product we do not accept cancellations, exchanges, or returns/refunds, under any circumstances.
  2. Uploaded photos should be of high resolution with clear facial features. Similar to passport-size photos we require close-up images of the front face along with left and right profile images of the face. The better the images the more accurately we will be able to study and sculpt the miniature.
  3. Accuracy of the model might decrease to approx 70% for smaller sizes
  4. For orders that are below 6 inches in size we will design/sculpt the head while the clothing and posture will be selected from our existing catalog - 
  5. We do not use facial matching software and since miniatures are a perspective-based product customer approval will be considered final and in the event accuracy is a dispute then MyCute3D shall have the final say.
  6. 3D-printed miniatures usually look better in person than in images. Don't be alarmed if you think the 3D rendered image doesn't look like you. - Please keep in mind that 3D miniatures are not replicas and are best viewed from a distance of at least 5 feet.
  7. Color Variations could have a tolerance of +/- 20%.
  8. Requirement photos and its consequent 3D render, once confirmed cannot be changed. If there are any specific changes from the base requirements they will be charged extra and the delivery date will change according to the complexity of the change requested.
  9. The 3D design render will be sent to the customer via email/whatsapp, whichever is preferred, for their approval. If there is no feedback or response within 48 hours, we shall proceed with the process after which no changes/edits will be made.
  10. A maximum of two rounds of revisions will be made, beyond which if the customer still requires corrections, the price and delivery date will change.
  11. Extra charges will be added if additional iterations / highly detailed features are required in the model. This will be decided & communicated to the customer on a case-to-case basis.
  12. Delivery timeline is approximately 25-35 business days from the time of order confirmation and is subject to change from time to time based on the volume of orders in our production queue. All delivery dates given by us are in good faith but we will not accept any liability to the customer for any delay in delivery.
  13. Our responsibility ceases as soon as the product leaves our store. We do not accept any liability for any loss or for general, special or consequential damages arising out of shipping and delivery.
  14. Shipping charges within India is free. Shipping abroad may cost more, additional cost will be added at the checkout.
  15. For international shipments and parcels outside India, any import duty levied by the respective country is supposed to be paid by the customer and MyCute3D is not obligated for any sort of import duty charges levied.
  16. If the miniature is broken on arrival, please send us a mail along with a picture of the broken figure within 1 day from the date of receipt. In such cases, the customer is requested to send the miniature back (shipping charges to be borne by the customer), which we would fix and send back again.
  17. All orders will be executed only on receipt of 100% advance payment.
  18. While miniatures do not have any warranty they are a lifelong product if taken care of. Miniatures should not be placed in direct sunlight and should be kept dry/cool conditions. Regular cleaning with a dry cloth is sufficient maintenance
  19. We reserve the right to deny/ cancel an order even after it has been accepted with or without prior notice to the customer due to issues that might arise out of production and technical difficulties. We will not liable for any inconvenience incurred due to such cancellation.
  20. Your discretion is advised before placing the order. In adverse cases of any claims on damages caused, the maximum amount of charges that can be claimed is less than or equal to the charges/ payment made by the customer for the product.
  21. By using our website/service, you agree the courts, India shall have exclusive jurisdiction in all matters arising out of or related to this agreement or the use of our website/service.
  22. MyCute3D reserves the right to change the above terms and conditions from time to time without any prior notice.